Corporate IT Support and the 21st Century User 9 November, 2011Posted by paralleldivergence in ICT in Education, Internet, technology.
Tags: ICT, IT support, Service desk, technology
TRADITIONALLY, ICT Support is a regimented service, based on providing known or predictable support for a limited range of products in a carefully structured business environment. Users are supplied with access to standardised hardware systems and applications that have been approved in the standard operating environment and their range of access is limited according to their status. When they are faced with a problem (aka ‘incident’), they are usually directed to one recommended path to gain ICT support, but often they have a negative perception of it – too arduous to report and too long to wait for action, leading to a view that ICTs are too unreliable to use.
Courtesy: The IT Crowd
iPad Changes Everything 2 June, 2010Posted by paralleldivergence in apple, education, ICT in Education, Internet, ipad, Life, technology.
Tags: apple, education, ipad, Life, technology
Every so often an invention comes along that is a game changer. Most of the really good ones like the Wheel, Electricity, Light Bulb and Plumbing pre-date me, but I am fortunate to live in a time where the rate of progress now is such that I can witness many of the newest breakthroughs first-hand. Arguably, the Apple iPad is one of these breakthroughs.
Image courtesy of philderksen