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	<title>Comments for Parallel Divergence</title>
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	<link>http://paralleldivergence.com</link>
	<description>just when you think you've got it all together</description>
	<lastBuildDate>Tue, 10 Apr 2012 09:53:48 +0000</lastBuildDate>
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		<title>Comment on Watch out Firefox &#8211; Here Comes Maxthon! by IbizanHound</title>
		<link>http://paralleldivergence.com/2007/01/11/watch-out-firefox-here-comes-maxthon/#comment-12220</link>
		<dc:creator><![CDATA[IbizanHound]]></dc:creator>
		<pubDate>Tue, 10 Apr 2012 09:53:48 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/2007/01/11/watch-out-firefox-here-comes-maxthon/#comment-12220</guid>
		<description><![CDATA[You are right Paralleldivergence, 
I was a really strong supporter of Maxthon. 
to the point of my friends making fun of me for it : )
Indeed, 
5 years ago half of the 22 Firefox plugins
I mentioned did not exist, 
so for me Maxthon was the way to go.

It is a shame! 
It is a shame because this browser 
is not even in the lists 
of the top 5 internet browsers, 
when its really, really powerful!

I think the Maxthon team forgot 
what made Maxthon 2 great, 
and that was that it was packed 
with usefull features by default
which were highly customizable.
 
I follow the development progress 
of Maxthon 3 for about 2 years now, 
and every end of the week they upload 
a new version and its changelog.
 
It is still of bugs, missing usefull tools 
and its half as customizable as version 2.

I didnt mind continuing using version 2 
until version 3 had reached a desent point,
but the problem is that ever since 
I installed the latest version of 2, 
it had HUGE memory leak problems, 
to the point of tabs crashing literaly every 5 to 10 mins. 
I even tried rolling back to previous versions 
but it was too late. 
The problem persisted.]]></description>
		<content:encoded><![CDATA[<p>You are right Paralleldivergence,<br />
I was a really strong supporter of Maxthon.<br />
to the point of my friends making fun of me for it : )<br />
Indeed,<br />
5 years ago half of the 22 Firefox plugins<br />
I mentioned did not exist,<br />
so for me Maxthon was the way to go.</p>
<p>It is a shame!<br />
It is a shame because this browser<br />
is not even in the lists<br />
of the top 5 internet browsers,<br />
when its really, really powerful!</p>
<p>I think the Maxthon team forgot<br />
what made Maxthon 2 great,<br />
and that was that it was packed<br />
with usefull features by default<br />
which were highly customizable.</p>
<p>I follow the development progress<br />
of Maxthon 3 for about 2 years now,<br />
and every end of the week they upload<br />
a new version and its changelog.</p>
<p>It is still of bugs, missing usefull tools<br />
and its half as customizable as version 2.</p>
<p>I didnt mind continuing using version 2<br />
until version 3 had reached a desent point,<br />
but the problem is that ever since<br />
I installed the latest version of 2,<br />
it had HUGE memory leak problems,<br />
to the point of tabs crashing literaly every 5 to 10 mins.<br />
I even tried rolling back to previous versions<br />
but it was too late.<br />
The problem persisted.</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Watch out Firefox &#8211; Here Comes Maxthon! by paralleldivergence</title>
		<link>http://paralleldivergence.com/2007/01/11/watch-out-firefox-here-comes-maxthon/#comment-12219</link>
		<dc:creator><![CDATA[paralleldivergence]]></dc:creator>
		<pubDate>Mon, 09 Apr 2012 23:47:25 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/2007/01/11/watch-out-firefox-here-comes-maxthon/#comment-12219</guid>
		<description><![CDATA[Thanks IbizanHound. You will note that when this article was written more than FIVE years ago, you probably would have agreed with it.  But I have not used it for about three years myself for the reasons you articulated. I tend to prefer Google Chrome now, but also use Firefox.]]></description>
		<content:encoded><![CDATA[<p>Thanks IbizanHound. You will note that when this article was written more than FIVE years ago, you probably would have agreed with it.  But I have not used it for about three years myself for the reasons you articulated. I tend to prefer Google Chrome now, but also use Firefox.</p>
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		<title>Comment on Watch out Firefox &#8211; Here Comes Maxthon! by IbizanHound</title>
		<link>http://paralleldivergence.com/2007/01/11/watch-out-firefox-here-comes-maxthon/#comment-12218</link>
		<dc:creator><![CDATA[IbizanHound]]></dc:creator>
		<pubDate>Mon, 09 Apr 2012 14:06:48 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/2007/01/11/watch-out-firefox-here-comes-maxthon/#comment-12218</guid>
		<description><![CDATA[Just a correction,
its 22 plugins not 32 (its less dramatic than what i remembered).]]></description>
		<content:encoded><![CDATA[<p>Just a correction,<br />
its 22 plugins not 32 (its less dramatic than what i remembered).</p>
]]></content:encoded>
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	<item>
		<title>Comment on Watch out Firefox &#8211; Here Comes Maxthon! by IbizanHound</title>
		<link>http://paralleldivergence.com/2007/01/11/watch-out-firefox-here-comes-maxthon/#comment-12217</link>
		<dc:creator><![CDATA[IbizanHound]]></dc:creator>
		<pubDate>Mon, 09 Apr 2012 14:01:33 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/2007/01/11/watch-out-firefox-here-comes-maxthon/#comment-12217</guid>
		<description><![CDATA[Take it from an 8 year user of Maxthon, 

DON&#039;T EVEN GO CLOSE TO MAXTHON!

Why 8 years then, you might wonder? 
Well, its true that Maxthon in its 2nd version (its now 3) 
had a lot of neat features that it came with by default 
and I honestly didn&#039;t think were available on other browsers.
It was those features that kept me to this browser,
even though the others were faster and more reliable.
Oh yeah, 
I forgot to mention...
 
IT CRASHES LIKE 1930&#039;s TEST PLANE! 

If it wasn&#039;t for its crashed tabs recovery list, every time you reopened it after a crash, I would have been completely un-usable.
 
Well it was a bit difficult, 
but after 32(!) plugin installations on Firefox, 
I get the same power as i did on Maxthon,
only now everything is faster, more reliable
and more customizable to my needs than even before! 

As for the 3rd version of Maxthon, 
the new engine does make it as fast as other modern browsers, 
but what good is that when it lacks important features, and its less customizable than its predecessor?

And believe me, 
the developers are taking their sweet time developing this one. 
I&#039;ve been asking for 9 months for them to make mouse gestures 
as customizable as it used to be in version 2, 
but that never happened, 
Instead they prefer to solve problems, 
like &quot;compatibility with the webpage of the game Cut the Rope&quot; when their browser is full of important bugs that need immediate attention.]]></description>
		<content:encoded><![CDATA[<p>Take it from an 8 year user of Maxthon, </p>
<p>DON&#8217;T EVEN GO CLOSE TO MAXTHON!</p>
<p>Why 8 years then, you might wonder?<br />
Well, its true that Maxthon in its 2nd version (its now 3)<br />
had a lot of neat features that it came with by default<br />
and I honestly didn&#8217;t think were available on other browsers.<br />
It was those features that kept me to this browser,<br />
even though the others were faster and more reliable.<br />
Oh yeah,<br />
I forgot to mention&#8230;</p>
<p>IT CRASHES LIKE 1930&#8242;s TEST PLANE! </p>
<p>If it wasn&#8217;t for its crashed tabs recovery list, every time you reopened it after a crash, I would have been completely un-usable.</p>
<p>Well it was a bit difficult,<br />
but after 32(!) plugin installations on Firefox,<br />
I get the same power as i did on Maxthon,<br />
only now everything is faster, more reliable<br />
and more customizable to my needs than even before! </p>
<p>As for the 3rd version of Maxthon,<br />
the new engine does make it as fast as other modern browsers,<br />
but what good is that when it lacks important features, and its less customizable than its predecessor?</p>
<p>And believe me,<br />
the developers are taking their sweet time developing this one.<br />
I&#8217;ve been asking for 9 months for them to make mouse gestures<br />
as customizable as it used to be in version 2,<br />
but that never happened,<br />
Instead they prefer to solve problems,<br />
like &#8220;compatibility with the webpage of the game Cut the Rope&#8221; when their browser is full of important bugs that need immediate attention.</p>
]]></content:encoded>
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		<title>Comment on Selling Yammer in NSW DET by Selling Yammer in NSW DET - Customer Blogs</title>
		<link>http://paralleldivergence.com/2011/01/28/selling-yammer-in-nsw-det/#comment-12212</link>
		<dc:creator><![CDATA[Selling Yammer in NSW DET - Customer Blogs]]></dc:creator>
		<pubDate>Fri, 30 Mar 2012 02:02:50 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/?p=341#comment-12212</guid>
		<description><![CDATA[[...] Selling Yammer in NSW DET       [...]]]></description>
		<content:encoded><![CDATA[<p>[...] Selling Yammer in NSW DET       [...]</p>
]]></content:encoded>
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		<title>Comment on If God Was an Alien&#8230; by 2012 The Year Of The Dragon Could Be A Year Of Wonders &#124; Living History</title>
		<link>http://paralleldivergence.com/2009/11/07/if-god-was-an-alien/#comment-12208</link>
		<dc:creator><![CDATA[2012 The Year Of The Dragon Could Be A Year Of Wonders &#124; Living History]]></dc:creator>
		<pubDate>Thu, 22 Mar 2012 01:47:34 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/?p=253#comment-12208</guid>
		<description><![CDATA[[...] : NOCO ~ The online magazine of North St. Louis CountyWho Has Ron Paul&#8217;s Ear on Foreign PolicyParallel DivergenceAfrica: Five Stories to Watch in [...]]]></description>
		<content:encoded><![CDATA[<p>[...] : NOCO ~ The online magazine of North St. Louis CountyWho Has Ron Paul&#8217;s Ear on Foreign PolicyParallel DivergenceAfrica: Five Stories to Watch in [...]</p>
]]></content:encoded>
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		<title>Comment on How Google Earth Killed Santa&#8230; by helly</title>
		<link>http://paralleldivergence.com/2006/12/22/how-google-earth-killed-santa/#comment-12207</link>
		<dc:creator><![CDATA[helly]]></dc:creator>
		<pubDate>Tue, 20 Mar 2012 15:53:17 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/2006/12/22/how-google-earth-killed-santa/#comment-12207</guid>
		<description><![CDATA[santa does not live he is stupid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!]]></description>
		<content:encoded><![CDATA[<p>santa does not live he is stupid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
]]></content:encoded>
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		<title>Comment on Forget your Day-Job. Become a Psychic! by Noelani Rodriguez</title>
		<link>http://paralleldivergence.com/2007/01/18/forget-your-day-job-become-a-psychic/#comment-12199</link>
		<dc:creator><![CDATA[Noelani Rodriguez]]></dc:creator>
		<pubDate>Thu, 01 Mar 2012 05:18:47 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/2007/01/18/forget-your-day-job-become-a-psychic/#comment-12199</guid>
		<description><![CDATA[Everyone is gifted. If you&#039;ve ever had a hunch or a &quot;feeling&quot; about something, you&#039;re gifted. So actually gifts are a myth. 

The Bible talks about the gift of prophecy and how everyone should develop it. 

Psychics get a bad rap but it is actually a legacy of mocking anything that doesn&#039;t rely on big churches or big government to get its ideas. Every spiritual tradition talks about psychic abilities as a side benefit to the spiritual path. Try one, lol.]]></description>
		<content:encoded><![CDATA[<p>Everyone is gifted. If you&#8217;ve ever had a hunch or a &#8220;feeling&#8221; about something, you&#8217;re gifted. So actually gifts are a myth. </p>
<p>The Bible talks about the gift of prophecy and how everyone should develop it. </p>
<p>Psychics get a bad rap but it is actually a legacy of mocking anything that doesn&#8217;t rely on big churches or big government to get its ideas. Every spiritual tradition talks about psychic abilities as a side benefit to the spiritual path. Try one, lol.</p>
]]></content:encoded>
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		<title>Comment on Forget your Day-Job. Become a Psychic! by Vicker</title>
		<link>http://paralleldivergence.com/2007/01/18/forget-your-day-job-become-a-psychic/#comment-12184</link>
		<dc:creator><![CDATA[Vicker]]></dc:creator>
		<pubDate>Wed, 15 Feb 2012 20:21:40 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/2007/01/18/forget-your-day-job-become-a-psychic/#comment-12184</guid>
		<description><![CDATA[There are many kinds of delusion, illusion and confusion, and they aren&#039;t just confined to the so-called &#039;psychic&#039; realms. Scientific rationalism and atheism are also awash with projection, illusion and delusion. It&#039;s a peculiarly human condition. Indeed, it&#039;s a paradox.

Why not set up a Love challenge? A million dollars to anyone who can prove that love exists and is testable, rather than an alleged process of consciousness... love can be an illusion, a myth and a snare. But for anyone who has experienced it, its reality is beyond question. When you&#039;re talking about the so-called &#039;psychic&#039;, you&#039;re talking about consciousness. You can&#039;t test it. You can test for electrical charge in the brain etc but you can&#039;t measure the subjective experience and that is what is at stake. 

The more people become tuned to their own processes of consciousness by means of meditation, silence, experience (and i suspect the authors of this article have had no experience of life beyond the keyboard), they would need neither dubious psychics nor dubious rationalists to explain away their fears. 

But then, compared to you, what would I know? ;-)]]></description>
		<content:encoded><![CDATA[<p>There are many kinds of delusion, illusion and confusion, and they aren&#8217;t just confined to the so-called &#8216;psychic&#8217; realms. Scientific rationalism and atheism are also awash with projection, illusion and delusion. It&#8217;s a peculiarly human condition. Indeed, it&#8217;s a paradox.</p>
<p>Why not set up a Love challenge? A million dollars to anyone who can prove that love exists and is testable, rather than an alleged process of consciousness&#8230; love can be an illusion, a myth and a snare. But for anyone who has experienced it, its reality is beyond question. When you&#8217;re talking about the so-called &#8216;psychic&#8217;, you&#8217;re talking about consciousness. You can&#8217;t test it. You can test for electrical charge in the brain etc but you can&#8217;t measure the subjective experience and that is what is at stake. </p>
<p>The more people become tuned to their own processes of consciousness by means of meditation, silence, experience (and i suspect the authors of this article have had no experience of life beyond the keyboard), they would need neither dubious psychics nor dubious rationalists to explain away their fears. </p>
<p>But then, compared to you, what would I know? <img src='http://s1.wp.com/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' /> </p>
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		<title>Comment on Forget your Day-Job. Become a Psychic! by Noelani Rodriguez</title>
		<link>http://paralleldivergence.com/2007/01/18/forget-your-day-job-become-a-psychic/#comment-12167</link>
		<dc:creator><![CDATA[Noelani Rodriguez]]></dc:creator>
		<pubDate>Sat, 21 Jan 2012 09:00:10 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/2007/01/18/forget-your-day-job-become-a-psychic/#comment-12167</guid>
		<description><![CDATA[Check out Psychic FAQ at NoelaniRodriguez.Com



. Skeptics are so 70s. ;)]]></description>
		<content:encoded><![CDATA[<p>Check out Psychic FAQ at NoelaniRodriguez.Com</p>
<p>. Skeptics are so 70s. <img src='http://s1.wp.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
]]></content:encoded>
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		<title>Comment on Forget your Day-Job. Become a Psychic! by Noelani Rodriguez</title>
		<link>http://paralleldivergence.com/2007/01/18/forget-your-day-job-become-a-psychic/#comment-12166</link>
		<dc:creator><![CDATA[Noelani Rodriguez]]></dc:creator>
		<pubDate>Sat, 21 Jan 2012 08:53:40 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/2007/01/18/forget-your-day-job-become-a-psychic/#comment-12166</guid>
		<description><![CDATA[Thanks for this. I quit my day job and I&#039;m glad I did.]]></description>
		<content:encoded><![CDATA[<p>Thanks for this. I quit my day job and I&#8217;m glad I did.</p>
]]></content:encoded>
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		<title>Comment on How Google Earth Killed Santa&#8230; by blah</title>
		<link>http://paralleldivergence.com/2006/12/22/how-google-earth-killed-santa/#comment-12137</link>
		<dc:creator><![CDATA[blah]]></dc:creator>
		<pubDate>Sat, 24 Dec 2011 20:09:51 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/2006/12/22/how-google-earth-killed-santa/#comment-12137</guid>
		<description><![CDATA[Yes, Kerenza, there is a Santa Claus!]]></description>
		<content:encoded><![CDATA[<p>Yes, Kerenza, there is a Santa Claus!</p>
]]></content:encoded>
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		<title>Comment on How Google Earth Killed Santa&#8230; by Christmas and GIS &#124; GIS Lounge</title>
		<link>http://paralleldivergence.com/2006/12/22/how-google-earth-killed-santa/#comment-12125</link>
		<dc:creator><![CDATA[Christmas and GIS &#124; GIS Lounge]]></dc:creator>
		<pubDate>Sat, 17 Dec 2011 18:49:28 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/2006/12/22/how-google-earth-killed-santa/#comment-12125</guid>
		<description><![CDATA[[...] How Google Earth Killed Santa Posting from the &#8220;Parallel Divergence&#8221; blog from December 22, 2006 on the harm that being able to see the reality of the world&#8217;s geography does to children&#8217;s beliefs in santa Claus. [...]]]></description>
		<content:encoded><![CDATA[<p>[...] How Google Earth Killed Santa Posting from the &#8220;Parallel Divergence&#8221; blog from December 22, 2006 on the harm that being able to see the reality of the world&#8217;s geography does to children&#8217;s beliefs in santa Claus. [...]</p>
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		<title>Comment on Corporate IT Support and the 21st Century User by Dean Groom</title>
		<link>http://paralleldivergence.com/2011/11/09/corporate-it-support-and-the-21st-century-user/#comment-12072</link>
		<dc:creator><![CDATA[Dean Groom]]></dc:creator>
		<pubDate>Thu, 10 Nov 2011 13:05:47 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/?p=387#comment-12072</guid>
		<description><![CDATA[Recently I went to the home of my 8 year old daughter&#039;s classmate, who had been given an oldish computer. She was over the moon to have this box, and her mother equally happy that I could plug it in for them. No internet and obviously low tech-skills in the household.

My own daughter is all over the internet, very independent, but very spoiled in comparison. The difference is not the quality of the machine, more that one child&#039;s family has little background in technology. It&#039;s easy to forget the &#039;digital divide&#039;, and that there are massive equity issues in using technology with students from the outset. Simply allowing a laptop to leave school immediately causes problems.

It blows my mind that some schools are dripping in technology and support - and that others are supposed to deliver a National Curriculum which is billed as fairer. For example, a kid who has to hand-score their music project for the HSC, or use free-ware, cheap-ware is at a significant disadvantage if another kid has top-end Apple-ware that score&#039;s it for them. Even if it saves the kid an hour, it&#039;s still an hour of work. Equally, how is a teacher supposed to attain the same level of knowledge and skill in that application, and how is the support system supposed to match both expectations.

All this BYOD and 1:1 stuff looks good in the media, and has in some instances put technology into homes that otherwise would have none, but I have said for a long time - that computing is still a science, not a consumer right, or social-pill, and today&#039;s computer lab has been in decay for years, both in terms of gear, and the curriculum that is supposedly teaching modern computing skills and knowledge.

Personally, as a parent, I have zero expectation that school will even attempt to give my kids the &#039;knowing&#039; needed, let alone deliver it. I&#039;m cool with that though, what I&#039;m not cool with are teachers who fail to engage them with the traditional, more effective tools that they are apparently experts in. Ironically they seem to have no problem using Real Estate.com, looking up cheap flights, or buying things on eBay - or bombarding the HelpDesk with the same question over and over.]]></description>
		<content:encoded><![CDATA[<p>Recently I went to the home of my 8 year old daughter&#8217;s classmate, who had been given an oldish computer. She was over the moon to have this box, and her mother equally happy that I could plug it in for them. No internet and obviously low tech-skills in the household.</p>
<p>My own daughter is all over the internet, very independent, but very spoiled in comparison. The difference is not the quality of the machine, more that one child&#8217;s family has little background in technology. It&#8217;s easy to forget the &#8216;digital divide&#8217;, and that there are massive equity issues in using technology with students from the outset. Simply allowing a laptop to leave school immediately causes problems.</p>
<p>It blows my mind that some schools are dripping in technology and support &#8211; and that others are supposed to deliver a National Curriculum which is billed as fairer. For example, a kid who has to hand-score their music project for the HSC, or use free-ware, cheap-ware is at a significant disadvantage if another kid has top-end Apple-ware that score&#8217;s it for them. Even if it saves the kid an hour, it&#8217;s still an hour of work. Equally, how is a teacher supposed to attain the same level of knowledge and skill in that application, and how is the support system supposed to match both expectations.</p>
<p>All this BYOD and 1:1 stuff looks good in the media, and has in some instances put technology into homes that otherwise would have none, but I have said for a long time &#8211; that computing is still a science, not a consumer right, or social-pill, and today&#8217;s computer lab has been in decay for years, both in terms of gear, and the curriculum that is supposedly teaching modern computing skills and knowledge.</p>
<p>Personally, as a parent, I have zero expectation that school will even attempt to give my kids the &#8216;knowing&#8217; needed, let alone deliver it. I&#8217;m cool with that though, what I&#8217;m not cool with are teachers who fail to engage them with the traditional, more effective tools that they are apparently experts in. Ironically they seem to have no problem using Real Estate.com, looking up cheap flights, or buying things on eBay &#8211; or bombarding the HelpDesk with the same question over and over.</p>
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		<title>Comment on Corporate IT Support and the 21st Century User by paralleldivergence</title>
		<link>http://paralleldivergence.com/2011/11/09/corporate-it-support-and-the-21st-century-user/#comment-12071</link>
		<dc:creator><![CDATA[paralleldivergence]]></dc:creator>
		<pubDate>Thu, 10 Nov 2011 01:08:19 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/?p=387#comment-12071</guid>
		<description><![CDATA[@Phil - Did you really expect a miraculous solution in a blog article? :) Interestingly, there is about to be exactly what you ask for in NSW public schools - an evaluation of the existing process by the stakeholders at the coal face. Stay tuned.
@Paul - I think the TSO model in high schools as part of the digital education revolution has opened eyes to realise that local support makes a huge difference.
@Georgie - The questions you ask at the end of your comments are a slap for traditional IT structures who are starting to find themselves less relevant in the eyes of users. Soon the expectation from users will be that IT is just there, like electricity, water and pencils.
@Darcy - &quot;The Big System&quot; is a great analogy. Everyone remembers the turning speed of the Titanic. I think there&#039;s definitely a need for all end-users to become more self-sufficient, and that&#039;ll involve that word &quot;learning&quot; again.
@Dave - I was with you until you mentioned the &quot;G&quot; word. How would if be if Google ran absolutely everything I wonder.  :)

Thanks everyone for the comments. Keep them coming. This is an important issue.]]></description>
		<content:encoded><![CDATA[<p>@Phil &#8211; Did you really expect a miraculous solution in a blog article? <img src='http://s0.wp.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />  Interestingly, there is about to be exactly what you ask for in NSW public schools &#8211; an evaluation of the existing process by the stakeholders at the coal face. Stay tuned.<br />
@Paul &#8211; I think the TSO model in high schools as part of the digital education revolution has opened eyes to realise that local support makes a huge difference.<br />
@Georgie &#8211; The questions you ask at the end of your comments are a slap for traditional IT structures who are starting to find themselves less relevant in the eyes of users. Soon the expectation from users will be that IT is just there, like electricity, water and pencils.<br />
@Darcy &#8211; &#8220;The Big System&#8221; is a great analogy. Everyone remembers the turning speed of the Titanic. I think there&#8217;s definitely a need for all end-users to become more self-sufficient, and that&#8217;ll involve that word &#8220;learning&#8221; again.<br />
@Dave &#8211; I was with you until you mentioned the &#8220;G&#8221; word. How would if be if Google ran absolutely everything I wonder.  <img src='http://s0.wp.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Thanks everyone for the comments. Keep them coming. This is an important issue.</p>
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		<title>Comment on Corporate IT Support and the 21st Century User by Phil Devitt</title>
		<link>http://paralleldivergence.com/2011/11/09/corporate-it-support-and-the-21st-century-user/#comment-12070</link>
		<dc:creator><![CDATA[Phil Devitt]]></dc:creator>
		<pubDate>Wed, 09 Nov 2011 22:52:45 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/?p=387#comment-12070</guid>
		<description><![CDATA[Is that it?
I was hoping for something ground breaking but all I got was reality. And the reality of the past seven years at that.
What are you going to do with it now? Discussion usually does not lead to decision making just more discussion until it dies.
An evaluation of the existing process by the stakeholders at the coal face would be a start.
phil]]></description>
		<content:encoded><![CDATA[<p>Is that it?<br />
I was hoping for something ground breaking but all I got was reality. And the reality of the past seven years at that.<br />
What are you going to do with it now? Discussion usually does not lead to decision making just more discussion until it dies.<br />
An evaluation of the existing process by the stakeholders at the coal face would be a start.<br />
phil</p>
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		<title>Comment on Corporate IT Support and the 21st Century User by Paul Hall</title>
		<link>http://paralleldivergence.com/2011/11/09/corporate-it-support-and-the-21st-century-user/#comment-12069</link>
		<dc:creator><![CDATA[Paul Hall]]></dc:creator>
		<pubDate>Wed, 09 Nov 2011 21:22:15 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/?p=387#comment-12069</guid>
		<description><![CDATA[Stu, good musings at a deep and important level. I find myself these days doing a one-say-per-week IT support job at various schools, where the staff note IT issues in a book and I fix them off the list. Of the incidents/dramas, I&#039;d guess I refer fewer than 10% to IT HelpDesk, since they are repetitions or sub-sets of issues that are well-known to me, and the fixes for which are also well-known.

The staffing limitations of the HelpDesk and the proliferation of more devices requiring support means that schools will have to rely on funding local support or the systems will grind to a halt, even with the benefits of Managed Servers, etc. As for the traditional hard-working Computer Co-Ordinator, I cannot imagine how he/she gets through the day as a teacher with all the other stuff getting thrown in the air.]]></description>
		<content:encoded><![CDATA[<p>Stu, good musings at a deep and important level. I find myself these days doing a one-say-per-week IT support job at various schools, where the staff note IT issues in a book and I fix them off the list. Of the incidents/dramas, I&#8217;d guess I refer fewer than 10% to IT HelpDesk, since they are repetitions or sub-sets of issues that are well-known to me, and the fixes for which are also well-known.</p>
<p>The staffing limitations of the HelpDesk and the proliferation of more devices requiring support means that schools will have to rely on funding local support or the systems will grind to a halt, even with the benefits of Managed Servers, etc. As for the traditional hard-working Computer Co-Ordinator, I cannot imagine how he/she gets through the day as a teacher with all the other stuff getting thrown in the air.</p>
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		<title>Comment on Corporate IT Support and the 21st Century User by Georgie</title>
		<link>http://paralleldivergence.com/2011/11/09/corporate-it-support-and-the-21st-century-user/#comment-12065</link>
		<dc:creator><![CDATA[Georgie]]></dc:creator>
		<pubDate>Wed, 09 Nov 2011 11:16:36 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/?p=387#comment-12065</guid>
		<description><![CDATA[I understand the difficulties any large organization would have in changing course when it comes to offering relevant, timely and progressive ICT support services. Changing a culture of fixed standards, user control, cost-management and strict security is not going to be easy. But end-users are more and more out-pacing their IT-masters. Take iPads and smart phones as just one example. They can bypass internet filters AND they can connect to corporate systems AND a large proportion of users have them. The represent a security risk for IT administrators, but they also represent mobility, efficiency and the whole concept of anything, anywhere, anytime that IT departments would like to think they offer.

If IT can&#039;t deliver shared calendars, cloud based storage/backup and effective team communications like microblogging, then end-users will simply jump into Google Calendar, Dropbox and Yammer. Then you have to ask, &quot;who are IT?&quot; and &quot;what do they offer?&quot;

Great post Stu.]]></description>
		<content:encoded><![CDATA[<p>I understand the difficulties any large organization would have in changing course when it comes to offering relevant, timely and progressive ICT support services. Changing a culture of fixed standards, user control, cost-management and strict security is not going to be easy. But end-users are more and more out-pacing their IT-masters. Take iPads and smart phones as just one example. They can bypass internet filters AND they can connect to corporate systems AND a large proportion of users have them. The represent a security risk for IT administrators, but they also represent mobility, efficiency and the whole concept of anything, anywhere, anytime that IT departments would like to think they offer.</p>
<p>If IT can&#8217;t deliver shared calendars, cloud based storage/backup and effective team communications like microblogging, then end-users will simply jump into Google Calendar, Dropbox and Yammer. Then you have to ask, &#8220;who are IT?&#8221; and &#8220;what do they offer?&#8221;</p>
<p>Great post Stu.</p>
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		<title>Comment on Corporate IT Support and the 21st Century User by Darcy Moore</title>
		<link>http://paralleldivergence.com/2011/11/09/corporate-it-support-and-the-21st-century-user/#comment-12064</link>
		<dc:creator><![CDATA[Darcy Moore]]></dc:creator>
		<pubDate>Wed, 09 Nov 2011 09:54:54 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/?p=387#comment-12064</guid>
		<description><![CDATA[Important reflections, Stu.

I suspect that we need more leaders telling effective stories about what we are trying to do in education. There are so many mixed messages that many cannot see a way forward. 

I believe we need a philosophy that supports personalised learning and expects individuals to collaborate re: all manner of solutions. The technology must support this ideal of individualised growth. One size does not fit all. Pre-service training for teachers does not appear to be addressing these issues at all or even 1:1 laptop learning effectively. How many of the instructors at university have 1:1 experience or even a history of integrating technology into the classroom? 

The Big System approaches to curriculum, assessment and accountability continue to grow and alienate many young learners. The past (pen and paper exams and factory models) reverberates in a present that makes schooling look very anachronistic. I suspect that a nation-wide analysis of absenteeism would reveal some disturbing trends.

An aside: some say that third party providers will be increasingly locked out after the LMBR is finished and the centralisation will be complete.]]></description>
		<content:encoded><![CDATA[<p>Important reflections, Stu.</p>
<p>I suspect that we need more leaders telling effective stories about what we are trying to do in education. There are so many mixed messages that many cannot see a way forward. </p>
<p>I believe we need a philosophy that supports personalised learning and expects individuals to collaborate re: all manner of solutions. The technology must support this ideal of individualised growth. One size does not fit all. Pre-service training for teachers does not appear to be addressing these issues at all or even 1:1 laptop learning effectively. How many of the instructors at university have 1:1 experience or even a history of integrating technology into the classroom? </p>
<p>The Big System approaches to curriculum, assessment and accountability continue to grow and alienate many young learners. The past (pen and paper exams and factory models) reverberates in a present that makes schooling look very anachronistic. I suspect that a nation-wide analysis of absenteeism would reveal some disturbing trends.</p>
<p>An aside: some say that third party providers will be increasingly locked out after the LMBR is finished and the centralisation will be complete.</p>
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		<title>Comment on Corporate IT Support and the 21st Century User by Dave</title>
		<link>http://paralleldivergence.com/2011/11/09/corporate-it-support-and-the-21st-century-user/#comment-12063</link>
		<dc:creator><![CDATA[Dave]]></dc:creator>
		<pubDate>Wed, 09 Nov 2011 09:21:56 +0000</pubDate>
		<guid isPermaLink="false">http://paralleldivergence.com/?p=387#comment-12063</guid>
		<description><![CDATA[And to add - how is it that so many people master complex smartphones yet stumble in the work environment?]]></description>
		<content:encoded><![CDATA[<p>And to add &#8211; how is it that so many people master complex smartphones yet stumble in the work environment?</p>
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